Refund Policy

At Jimbera Style Harbor, we value your satisfaction and strive to provide only the best quality products. If you are not happy with your purchase, we are here to assist you with a smooth and fair refund process.

1. Eligibility for Refunds and Returns

  • Refunds and returns are available for most items within 7 days of delivery.
  • Products must be unused, in their original packaging, and accompanied by a valid receipt or proof of purchase.
  • Perishable goods (such as fresh produce and dairy) and personal care items are not eligible for return unless defective or delivered in error.

2. Requesting a Refund or Return

  • Contact our team within 7 days of receiving your order. Please provide your order details and a short description of the issue.
  • Our staff will guide you through the process, which may include sending photos of the product or returning the item to our store.
  • If your request is approved, you may choose a refund or exchange, depending on availability.

3. Refund Processing

  • Refunds are typically processed within 3-5 business days after approval.
  • Payments will be returned via the original payment method (GCash, e-wallet, or cash) whenever possible.
  • For cash payments, refunds can be collected in-store or arranged for delivery based on your preference.

4. Non-Refundable Items

  • Items not in their original condition or missing parts for reasons not due to our error.
  • Goods returned after the 7-day window.
  • Gift cards and promotional items.
  • Perishable products after acceptance unless defective at delivery.

5. Our Commitment

We are committed to treating every refund request with fairness and respect. If you have any questions about your eligibility or how our process works, please contact us directly. Your trust is important to us, and we are always ready to help.

6. Contact Us

Thank you for shopping with Jimbera Style Harbor. We appreciate your understanding and support!